RED CARPET AWARD
The first stage, the application process, included a written document comprised of information about school demographics, communication within the system and with the community, customer friendliness, and uses of technology to integrate with clientele. For the most important piece -- the evaluation component -- information from state report cards, surveys administered to parents and community, and personal interactions were analyzed to see how customer service could be improved. School committees used the input to establish ways to better supply the needs of their clientele. A communication plan was created by Chapman’s administration and published on the school website; hard copies were also made available at the school.
Once this part of the process was passed, the next two stages consisted of a phone call and a school visit. These contacts were made anonymously. School personnel were not made aware as to whether they had passed the written application to know if they were eligible to continue the process. Judges asked office and guidance personnel for information about the school and its programs and rated how they, as callers and visitors, were treated. The school was judged on cleanliness, attractiveness, friendliness, and efficiency in dealing with clients.
Last May, Principal Stephanie Mathis was notified that